WARRANTIES & RETURNS
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our RMA at bottom of website and email it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Alpha RC, Inc. may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Alpha RC, Inc. are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S.. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please got to RMA and fill out the information there and then email us the info.
Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
RMA's are simple at the bottom of the website please find "Product Returns" Fill out and file for return ....then please send your RMA information to us so we can review it.... then we will decide whether we can except the return or warranty the product or refund your product and so on!
NEED TO RETURN A PRODUCT?
Please fill out the form below.
Include all the information requested.
We will follow up with you within 24 hours with instructions on the next steps to return your product.